Knowledge Base / FAQs
We will enter frequent questions and their responses here for quick reference.
Why have I not received my Certificate of Completion?
The most common reason for a delay in receiving the Certificate of
Completion is that you neglected to submit the Course Completion
Affidavit and Grade Submittal Form.
If you have submitted the
form, verify that the legal name on your form matches the name you used
on your course registration. If there is a difference, you should
contact us and make sure we record the correction.
You
certificate is emailed to you, so please check your inbox for an email
with the subject “Certificate of Completion”. If it’s not in your inbox,
then check your junk/trash/spam or promotions folder to make sure it
wasn’t automatically junked. If it is not in one of those folders or your trash folder, call OLT at (561) 283-0333 to request the status of your Certificate of Completion.
In Florida, your school has 21days to report your course completion to the state (FLDFS) and 30 days to send you your Certificate of Completion after you submit your Grade Submittal Form (GSF). Most of our courses, however, send the course completion certificate within 10 minutes of the Grade Submittal form having been submitted (after your final exam.)
If you require more assistance, please either call your college or call our office between 8:00 am and 5:00 PM EST toll-free at 866-357-0841 (Local 561-283-0333)