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All names must match between Drivers' License, Social Security Card and Agency License

This is a sample communication we recently sent to a student after their course completion was rejected in Florida.

Thank you for your quick response.  We see that your last name matches your identification, however the state is still not accepting your last name as “-------- -----------”.  This may be caused by one of the following issues:

1.  You have or had a FL insurance license under a different last name 
2.  Your MyProfile account at https://dice.fldfs.com/public/pb_index.aspx doesn’t have your correct last name
3.  You had your fingerprinting done and it wasn’t reported under your full last name

You will need to contact FLDFS at  AgentLicensing@myfloridacfo.com and advise them that your Educational Provider is unable to report your course completion due to an error, "last name doesn’t match" the SSN.  Once this issue of your last name has been resolved we can report you to the State of Florida. 

If further assistance is needed, please call OLT - OnLine Training at (561) 283 - 0333. Our staff hours are Monday through Friday, 8am to 5pm (EST) and closed on specific holidays but our online classroom and enrollment center are available 24/7 at url address: https://oltraining.com.