Knowledge Base / FAQs
We will enter frequent questions and their responses here for quick reference.
How long does it take for my Certificate of Completion to reach me?
Under normal conditions it takes no more than fifteen (15) minutes to receive your Certificate of Completion via email. For a few courses it may take a couple of days while our staff verifies your grades and completion manually.
The state
allows the provider 21 days to report your course completion and up to
30 days to send you your Certificate of Completion via email.
While you are waiting for your certificate there are a few things you can do.
- If you haven't already, complete and submit your Grade Submittal Form so that your completion is recognized and processed.
- You can continue to study the lessons and quizzes and textbook to prepare for the state exam (if needed)
- You can purchase a Pass Prep or Practice Exam course to help you study and identify weak areas in your preparation.
Florida Students [edit]
- You can make an appointment for the state exam (if your course requires a state exam) and get fingerprinted.
- Click here to schedule your Florida State Licensing Exam with PearsonVue
- Click here to schedule your Florida Department of Financial Services Fingerprinting
- Click here to begin the licensing process with the Florida Department of Financial Services.
Non Florida Students:
[edit]
OnLine Training receives your completion request and follows procedures specific to your states' regulations.