Knowledge Base / FAQs
We will enter frequent questions and their responses here for quick reference.
Online Training, Inc. actively seeks to create learning environments that fully foster the success of those that use our instructional materials. Barriers to learning are by design eliminated from our course offerings. One known barrier to learning is the operation of refund policies and guarantees. Both are often seen by students as exit strategies that may be exercised in lieu of completing a course. Thus, the possibility of a refund can and often does reduce student drive and their level of effort to successfully complete a course. OnLine Training's basic refund policy is thus - no refund.
However, there are exceptions. First, Online Training will fully honor the refund policy of our resellers and colleges - without question. Second, a replacement course or refund will be made available if a student enrolls in the wrong course or an inappropriate course and notifies Online Training within 24 hours of enrollment. If a refund is provided, a $25 administrative fee will be subtracted from the cost of the course. Third, students are encouraged to continue with their studies until they succeed.
Students are considered actively enrolled in a course until they complete the end-of-course examination, the post-test, or the course registration expires. Course extensions may be available upon approval, but must be requested before the expiration date is reached. An Extension Fee will be charged - all extensions are for only 1 month. In all cases, after 3 extensions, the course must be repurchased in order to continue.
OLT will immediately institute a review of our logs when we receive a dispute. We will track the IP address, physical address and all actions logged on our servers. This includes the time and date, user IP address, user location, and what pages were accessed before and after the disputed transaction. Our goal is to provide the best courses possible in a secure and ethical environment.
If you require assistance please call our office between 8:00am and 5:00PM EST toll free at 866-357-0841 (Local 561-283-0333).