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Knowledge Base / FAQs
We will enter frequent questions and their responses here for quick reference.
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A
All names must match between Drivers' License, Social Security Card and Agency License
B
Browser Troubleshooting
C
Can you help me find a job?
Clearing Browser Cache
Continuing Education
E
Emergency Preparedness
ERR_CONNECTION_TIMED_OUT
F
FAQs
G
Grade Submittal and Course Completion Certificate
Grade Submittal and Course Completion Certificate (and submitting course completions to the state agency
H
How do I add a contact in my Messages
How do I clear my browser's cache?
How do I enable cookies in my browser?
How do I get my certificate of completion?
How long does it take for my Certificate of Completion to reach me?
How long does the state give me to complete my CE credits?
How to apply for my insurance license
How to apply for my insurance license?
How-To: Submit Your Grades
I
In my course
J
Job Search
R
Refunds
S
Submitting course completions to the state agency (Names must match on all documents and other issues)
T
Troubleshooting
W
What is the Certificate of Completion?
Why have I not received my Certificate of Completion?