Help Desk

Under normal conditions it takes no more than fifteen (15) minutes to receive your Certificate of Completion via email. For a few courses it may take a couple of days while our staff verifies your grades and completion manually.

The state allows the provider 21 days to report your course completion and up to 30 days to send you your Certificate of Completion via email.

While you are waiting for your certificate there are a few things you can do.

• -If you haven't already, complete and submit your Grade Submittal Form so that your completion is recognized and processed.

• --Florida OLT Students: If you registered directly with OLT, after we receive your Grade Submittal Form, we will check to see whether you were issued an automated certificate of completion, and if not we will work to create one, as well as reporting your completion to the state where needed.
  
• --In the meantime you can make an appointment for the state exam (if your course requires a state exam) and get fingerprinted.
  • ---Click here to schedule your Florida State Licensing Exam with PearsonVue
  • ---Click here to schedule your Department of Financial Services Fingerprinting

• --You can continue to study the lessons and quizzes and textbook to prepare for the state exam (if needed)
• --You can purchase a Pass Prep or Practice Exam course to help you study and identify weak areas in your preparation.
• --Florida Students click here to begin the licensing process with the Florida Department of Financial Services.

--If you require more assistance please call our office between 8:00am and 5:00PM EST toll free at 866-357-0841 (Local 561-283-0333)